Privacy Policy

Last updated: April 6, 2026. This policy describes how The Vault Los Angeles (“we,” “us,” “our”) handles personal information when you use our website, create an account, browse inventory, rent or purchase items, or otherwise interact with our services.

Information we collect

We collect information you provide directly (for example, name, email, phone, shipping and billing addresses, payment method details processed by our payment partners, rental and order history, communications with support, and onboarding or seller application materials when applicable).

We also collect certain information automatically when you use the site, such as device type, browser, approximate location derived from IP address, pages viewed, referring URLs, and diagnostic or security logs.

How we use information

We use personal information to operate and improve our services; process rentals, purchases, returns, and insurance-related workflows; authenticate accounts; communicate about orders and policy updates; detect and prevent fraud, abuse, and security incidents; comply with law; and analyze usage in aggregate to understand performance and product demand.

Legal bases and sharing

Where required, we rely on appropriate legal bases such as performance of a contract, legitimate interests balanced against your rights, compliance with legal obligations, and consent when we ask for it (for example, certain marketing communications).

We share information with service providers who assist us (for example, hosting, analytics, email delivery, payment processing, shipping and logistics, authentication, and customer support tools), subject to contractual safeguards. We may disclose information if required by law, to protect rights and safety, or in connection with a business transaction such as a merger or asset sale, as permitted by applicable law.

Cookies and similar technologies

We use cookies and similar technologies to remember preferences, maintain sessions and security, measure site performance, and understand how visitors use our services. You can control cookies through your browser settings. See our Cookie policy for more detail.

Retention

We retain personal information for as long as needed to provide services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable law.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to opt out of certain processing such as targeted advertising or sale/sharing of personal information as defined under state privacy laws. You may also unsubscribe from marketing emails using the link in those messages. To exercise rights, contact us using the details on our Contact page. We may need to verify your request.

Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

International users

If you access our services from outside the United States, your information may be processed in the United States or other countries where we or our providers operate, which may have different data protection rules than your jurisdiction.

Changes

We may update this policy from time to time. We will post the revised version on this page and adjust the “Last updated” date. Material changes may be communicated through the site or by email where appropriate.

Contact

Questions about this policy can be sent through our Contact page.